Refund and Cancellation Policy

Study Guide purchases provide access to digital PDF and PPTX files. Because this is a digital product that can be accessed immediately, refunds are not accepted once access to the product, dashboard, download, quiz, or AI study features has been granted, except where applicable law gives you a mandatory right.

If a checkout requires consent to immediate digital access, access to the files may begin before the end of any withdrawal period. Where the law requires a different result, mandatory consumer rights apply.

• Logged-in users with an active Weekly Prep or Complete Prep subscription can cancel renewal from the Account tab in the dashboard.
• In live Stripe billing, cancellation is scheduled for the end of the current paid billing period. Future renewals stop, and subscription features remain available until that period ends.
• When the paid billing period ends, subscription-only features such as quiz access and the AI Study Assistant are removed unless a new active subscription is purchased.
• In local mock-payment mode used for development, cancellation can be simulated immediately and does not represent live billing behavior.
• If the dashboard does not show a cancellation button even though you believe you have an active subscription, contact support with the purchase email and Stripe receipt.

• Subscription payments are not normally refunded after the billing period has started or after subscription features have been made available, unless required by applicable law.
• Canceling a subscription stops future renewals. It does not automatically refund the current billing period.
• If a subscription was renewed after a timely cancellation request, contact support so we can review the payment and cancellation records.

Even though refunds are not normally accepted for this digital product, you may still send a request to info@paoloronco.it. We may review the case at our discretion, especially for duplicate charges, accidental payments, technical access problems, or other exceptional circumstances. Include the email used for purchase, Stripe receipt or payment reference, purchase date, and reason for the request.

If you believe you were charged twice or made an accidental purchase, contact support promptly. We will review payment records and correct confirmed duplicate charges where appropriate.

If there is a billing issue, contact support first so we can inspect the account, Stripe payment records, and access logs. Filing a payment dispute may cause Stripe or the payment provider to restrict billing activity while the dispute is reviewed.

This policy does not limit non-waivable consumer cancellation, refund, warranty, or digital content rights that apply in your country.